Please see the following help articles for solutions to the most common issues users experience with AOL :
Trouble Signing In
Use the following solutions if you're having trouble signing into your AOL Email account. Select a heading below to expand more information.
I’m having trouble signing in to my account
Can't access AOL ? Do you get one of these alerts when you try to sign in:
a) "We detected unusual activity," or
b) "Your Username is incorrect"?
If so, then first off, we sincerely apologize for the inconvenience. To protect your account and get back in, you'll need to reset your account.
Go to i.AOL Gold.com to get it done. Typically this is quick and easy. But if you're unable to change your account (and you're in the U.S.), call 855-999-8045 for further instructions (Mon-Fri 8am-1am ET and Sat-Sun 8am-10pm ET).
If you're not seeing either of the alerts above when you attempt to sign in, it might be an issue with your browser. Here are two things to try.
Set your browser's security setting to default
1. First, determine the browser version you're using.
2. Once you’ve identified your browser version, read our help article Reset browser security settings to default level to learn how to set your browser security settings.
3. Try signing in again.
Clear your browser’s cookies, cache, history and footprints
1. Clear your browser's cookies, cache, history and footprints to clean your computer's disk space. Visit our help article Clear cookies, cache, history and footprints in your browser to learn how.
2. Try signing in again.
You barely have time to clean out your closet, so why bother clearing cookies, cache, history and footprints in your browser? A few reasons to consider tidying up:
· Websites store temporary files and cookies on your computer in order to remember you for return visits (e.g., a link you’ve clicked on in the past will remain darkened). As nice as it is of them to RSVP on your behalf, these temporary files and cookies can cause problems with your e-mail.
· If your browser’s history settings call for your history to be recorded for an especially long period of time, then the file size can become quite large. Clearing this list frees up space on your computer.
· Why do I get a blank screen when trying to sign in to AOL DESKTOP ?
· There are several reasons why your screen is blank when signing in to AOL GOLD Email. Don't worry, we're here to help!
· Try the solutions below, checking to see if you can access your email after each solution, until the problem is fixed.
Sign out and then sign back in
Sometimes, the best solution is also the easiest. If you're having trouble accessing your mail, sign out of your account, wait a few minutes, and then sign back in. This will often do the trick.
Clear browser cache, cookies and history
When you visit a website, temporary Internet files, cookies, and your browsing history are stored on your computer to record your return visit. Deleting these files (Internet files, cookies, and browsing history) can often fix the problem you're experiencing.
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.
Reset web settings
Resetting your web browser back to the default settings can help fix the problem. Please read our help article Reset browser security settings to default level to learn how to reset your browser security settings.
Try to access your AOL using a different browser
Try accessing your mail using a different web browser. Open the new browser and go to inbox.AOL Gold.com and sign in with your AOL DESKTOP Username and password. If you still receive the error message, please wait a few minutes and then try again.
If you're using a firewall, allow the following friendly URLs
If you're using a firewall, allow the following friendly URLs: (*.AOLGold.com, *.aim.com, registration.AOL Desktop.com, web mail AOL.com). For additional support configuring third party firewalls, please contact the firewall manufacturer.
In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a web site such as AOLGOLD.com to the "white list" of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the"white list", please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.
Most pop-up blockers also allow you to hold down the Shift key as you click web site links. This disables pop-up blocking on a one-time basis.
Check if Java Applet Scripting and cookies are enabled in Internet Options
Enabling Java applet scripting and cookies may help you resolve the issue. To learn how to enable Java applet scripting and cookies, please visit our help article Enable Java applet scripting and cookies.
My AOL DESKTOP sign in screen is missing
Something missing? If you can't see the AOL DESKTOP Email sign in screen, try the solutions below to fix the problem, checking whether you can see the sign in screen after each solution.
Reset web settings
If you've installed multiple web browsers, some of your browser settings may have changed. However, you can reset your web settings without changing the settings of other browsers on your computer. Please visit our help article Reset web settings and select your browser version to learn how to set your web settings to default.
Clear cookies, cache, history and footprints
When you visit a website, temporary internet files, your browsing history, and cookies are stored on your computer to record your return visit. Deleting these files can fix the problem you're experiencing.
The instructions to clear your cookies, cache, history and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser to learn how.
Problems Receiving or Reading Mail
Use the following solutions if you're having trouble reading or receiving mail. Select a heading below to expand more information.
Why am I not able to read email in AOL ?
There could be many different reasons why you're not able to read your email in AOL DESKTOP . But don't worry, we're here to help!
Below are some solutions to resolve the issue. After trying the first solution, check whether you can read your email. If you still can't read your mail, continue to the next solution - checking after each solution to see if you can read your email - until you are able to do so.
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